Refund policy
Return Policy
Customers have the right to return any purchased items without defining the reason within 7 calendar days from the moment of receiving those items from the Seller. The items can be returned if their consumer's properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit a copy of the purchase proof and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from the Seller or the Seller's representatives. The only exception is defects caused by improper handling of the Items by the Customer.
NOTE: If the product is returned due to customer reasons, the shipping fee will be borne by the customer. We reserve the right to refuse returns for products that have been used.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jane@dawnnice.com.